Frequently Asked Questions
Welcome to our frequently asked questions! Here you will find answers to the most common questions about our products, orders, and services. Can't find your question? Feel free to contact us at info@modelsandmermaids.com.
Orders
1. How do I place an order?
It's very easy! Select your favorite items, add them to your shopping cart, and click “Checkout.” Follow the steps to complete your order.
2. Can I change or cancel my order?
You can change or cancel your order as long as it has not yet been shipped. Please contact our customer service as soon as possible at info@modelsandmermaids.com.
3. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking code to track your package.
Shipping
4. What are the shipping costs?
Shipping costs are calculated at checkout. We offer free shipping on orders above a certain amount! Check our Shipping page for the current terms and conditions.
5. How long will it take to receive my order?
We aim to ship your order within 1-3 business days. Delivery times may vary depending on your location.
6. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by country.
Returns & Exchanges
7. Can I return my order?
Yes, you can return your order within 14 days of receipt, provided it is in its original condition. See our Exchanges & Returns page for more information.
8. Can I exchange my item?
Certainly! Please contact our customer service at info@modelsandmermaids.com to request an exchange.
9. Do I have to pay for returns?
The shipping costs for returns are at your expense, unless the item is damaged or incorrectly delivered.
Product
10. What are your products made of?
Our products are carefully crafted from high-quality, sustainable materials that are built to last. You can find more details about the materials used in each product in our webshop.
11. Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free.
Other
12. How can I contact your customer service?
You can reach us at info@modelsandmermaids.com or via our social media channels. We are here to help you!
13. Do you offer gift cards?
Yes! Our gift cards are perfect for surprising someone special. You can find them in our webshop.
14. How can I stay informed about promotions and new products?
Sign up for our newsletter at the bottom of the page or follow us on Instagram and Facebook via @modelsandmermaids.
Do you have another question? Feel free to send us a message! 💌
With love,
The For Models and Mermaids team 🌊✨